I've Received a Faulty Product

Updated 5 months ago by Tasma, Web-Tec Team Member


I've received a faulty product. What should I do?
There is no need to return your product if you have received it in a faulty condition (for example, the inner seal is detached; one of the capsules has burst; the pump doesn't work etc). Please let us know and we will happily replace or refund you for the faulty product.

Even the best manufacturing facilities in the world can sometimes have issues, at Web-Tec we guarantee that we will see you right.

Simpy us with your details, order number and your products batch and expiry date details, and let us know if you prefer a replacement or a refund.


Have another question? Get in touch.


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